DEPOSITS & PAYMENT

Group bookings not requiring a semi-private or private room…

A 10% deposit is required upon booking, payable by credit card, debit card or certified cheque. The balance is due at the end of the event when a detailed bill will be presented to you. We accept all major credit cards and company cheques by prior agreement.

Exclusive use bookings and
minimum spends…

Exclusive use booking require a deposit of 50% of the quoted minimum spend at the time of the booking. Payable by credit card, debit card or certified cheque. The balance is due at the end of the event when a detailed bill will be presented to you. We accept all major credit cards and company cheques by prior agreement.

COMMUNICATION

We are committed to fast and friendly communication. For your convenience, we can communicate via fax, e-mail or telephone.
Or, come on down, soak in our atmosphere, and meet with our friendly staff to discuss your
event in person.

The Kingston
Taphouse & Grille
755 Richards Street
Vancouver, BC V6B 3A6
604 681-7011
General Manager:
Ron Macgillivray
kingstonpub@spectragroup.com
Fax 604 681-7072

Any Questions?

Please fee free to Contact
Nancie Gray, Kelly Sommerville
or the Manager at Duty at 604-681-7011 or via e-mail at kingstonpub@spectragroup.com

CANCELLATION POLICY

Group bookings not requiring a semi- private or private room…

We require 48 hours notice of any cancellations.

We understand the nature of the group business and acknowledge that from time to time there are situations beyond the company’s control that will affect the ability to meet a reservation.

Therefore, we kindly request that we are advised as soon as possible if there will be a change in a reservation so that we may adjust food orders and staffing. The deposit will be non-refundable if a booking is cancelled without at least 48 hour notice.

Exclusive use bookings and minimum spends…

Bookings requiring exclusive use of one of our private or semi-private rooms or the entire restaurant will be subject to a minimum spend. While we don’t charge a room rental fee we do require that you meet the agreed to minimum spend for the room you are booking. This amount includes all the food and beverage purchased during the event.

Should you not reach your minimum spend requirements, the difference will be charged as an exclusive event fee. Minimum spend requirements will vary depending on the size of the room, day of the week and time of the year. Please see the buyout fee table below for specific numbers or call the General Manager of the Restaurant you are interested in booking.

Cancellation of an exclusive use or minimum spend booking requires 7 days advanced notice in writing via email of fax to the general manager of the restaurant where you booked. If the cancellation is within 7 days of your event, your deposit is non-refundable.

Minimum Spends & Buyout Fees

MENU SELECTION & GUARANTEED NUMBERS

We do require groups of 20 or more to choose from our group menus. Each group will be asked to select a menu for the total number of persons requiring lunch or dinner. Menu selections are listed on the Group Lunch or Dinner Menus attached. We ask that you select a menu 10 days (7 business days) prior to the event.

We are pleased to work with you to develop a special menu for your particular group if required. A vegetarian option is available upon request with any of our group menus.

A guaranteed number of guests is required 3 days prior to the event. If your group arrives on the day of the party and the number of guests is below the confirmed size, we will still have to charge for the confirmed number of quests (for food only, based on the per person menu price chosen.)
 

GRATUITY & TAXES

A gratuity of 15% will be added to your bill along with the applicable government taxes (currently set at 7%). If for any reason you do not feel absolutely satisfied with the food quality or service you received, please let us know. Our goal is 100% guest satisfaction.